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TERMS OF SALE

Terms of sale for www.creativityhub.com

Please read these terms of sale carefully.  You will be asked to expressly agree to these terms of sale before you place an order for products from our website.  

In these terms of sale, “we” means The Creativity Hub Ltd. (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

We will not file a copy of these terms of sale specifically in relation to your order.  We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you download, print and retain a copy of these terms of sale for your records. We currently only provide these terms in English.

Order process

The advertising of products on our website constitutes an “invitation to trade”; and your order for products constitutes a contractual offer.  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) you must confirm your order and consent to these terms of sale; (iv) your payment will be handled by either Realex or Paypal (v) we will then send you an initial acknowledgement; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking your order.  You may correct those input errors before placing your order.

Price and payment

Prices for products are quoted on our website in GBP.  Approximate equivalent prices in euros and american dollars is given for guidance only and these numbers are not accurate.  

Delivery costs will be calculated based on the weight of the products you order and the country they are being delivered to. 

Payment must be made upon the submission of your order.  We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by paypal or debit/credit card.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

Your warranties

You warrant to us that:

  1. you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
  2. the information provided in your order is accurate and complete;
  3. you will be able to accept delivery of the products;

Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We use a third party logistics company to pack products for delivery. Orders placed before 12pm GMT are usually dispatched on same day, orders placed after 12pm GMT are usually dispatched the next working day. Please note that UK public holidays may cause delays. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 3 working days of the order confirmation.

Most orders are dispatched using Royal Mail. Unless requested, we do not include a tracking service. During busy periods, especially in December, please allow for extra delivery time. Once outside the UK, deliveries can be affected by postal service delays in local countries.

If a delivery goes missing in the postal system, we will wait for 28 working days to allow its way back before replacing or refunding.

Ownership

 Ownership of the products will only pass to you upon the later of:

  1. delivery of the products; and
  2. receipt by us of full payment of all sums due in respect of the products.

We will be entitled to recover payment for the products even where ownership has not passed to you.

“Cooling off” period

You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products. If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, unopened, in the same condition in which you received them.  Products returned by you in unopened condition will be refunded in full (including the cost of sending the products to you).  However, you will be responsible for paying the cost of returning the product to us. The refund will be made, once we receive the goods.

Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

Refunds

You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. If you cancel a contract on this basis, you must inform us in writing by emailing [email protected], quoting your order number and return the products to us immediately, unopened, in the same condition in which you received them. Products returned by you in unopened condition will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us. The refund will be made, once we receive the goods.

Limitations of liability

Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).

General terms

Images of products on our website are for illustrative purposes; actual products may differ slightly in appearance from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of General Terms: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with Northern Irish law.

About us 

Our full name is The Creativity Hub Ltd.  
Our registered office is Studio 6 Alexander House, 17 Ormeau Avenue, Belfast, BT2 8HD
Our company registration number is NI 073267
Our email address is [email protected]
Our principal phone number is +44 (0) 20 90 315600
Our VAT number is GB877 4366 74